Runex Privacy Policy — How Is Your Information Protected?

1. What Information Do We Collect?

When you register on the runex platform or make a transaction, we collect certain necessary personal information. This includes your name, email address, mobile number, date of birth, and payment-related details. For identity verification, we may also collect information from government-issued documents such as a national ID card or passport. In addition, when you play games or make transactions on our platform, activity log data is automatically collected. Your device type, browser, IP address, and usage patterns may also be recorded in our system.

2. What Is the Purpose of Data Collection?

Your information is primarily used for account creation and management, transaction processing, and customer service. Data is used for identity verification and fraud prevention, keeping your account secure. Your information is also used to conduct necessary verification procedures for anti-money laundering (AML) and counter-terrorism financing (CFT) compliance in accordance with applicable laws. Data may be used for analytical purposes to improve your gaming experience and show you relevant offers. We will never sell your data to third parties for marketing purposes without your consent.

3. Is Information Shared with Third Parties?

We share information with third parties only when necessary and for specific purposes. Payment processors, identity verification providers, and technical service providers may access limited data under contractual confidentiality agreements. Information may be disclosed to fulfill legal obligations in response to court orders or valid requests from government regulatory authorities. In such cases, we follow a policy of sharing as little information as possible. All of our third-party partners operate under signed data protection agreements.

4. How Are Cookies & Tracking Technologies Used?

Our website and app use cookies and similar technologies to function smoothly. Without essential cookies, the site will not load properly; these cookies maintain sessions and preserve login status. Analytical cookies help us understand which pages are used most and how users navigate the platform. You can delete existing cookies or reject new ones at any time through your browser settings. However, disabling cookies may limit certain features and you may not get the best possible experience.

5. How Long Is Data Retained and What Security Measures Are in Place?

Your data is retained only for as long as necessary to provide services or meet legal requirements. Even after account closure, certain information may be retained for a specified period in accordance with regulatory authority guidelines. We keep your data secure using SSL encryption, firewalls, and access control measures. Our servers and data storage systems undergo regular security audits. Only authorized personnel may access your personal information, and they are bound by strict confidentiality agreements.

6. What Rights Do You Have?

You have several important rights over your own data, all of which we fully respect. You may at any time request to view or correct your stored information. Upon closing your account, you may also request deletion of any data beyond what is required by legal obligations. You also have the option to opt out of marketing or promotional communications, and this preference can be changed at any time. For any data-related requests or complaints, contact us at [email protected] and we will endeavor to respond within 30 business days.

7. How Will You Be Notified of Policy Changes?

Runex reserves the right to update this privacy policy as needed, and users will be notified of changes in a timely manner. For any significant changes, a special notice will be sent to the registered email address or displayed within the platform. Continued use of the service after any changes will be considered acceptance of the updated policy. The date of the most recent update will always be noted at the top of this page so you can easily verify it. For any privacy-related questions, please contact our FAQ Visit the page or write directly to [email protected].